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Terms of Use

Welcome to Catchafire! These Terms of Use ("Agreement") constitute a legal agreement between you and Catchafire, Inc., a Delaware corporation ("Catchafire"). By accessing the Catchafire website, currently located at www.catchafire.org (the "Site"), or using any of the Services (as defined below) accessible through the Site, you become a user and agree to, and are bound by, the terms of this Agreement, as amended by Catchafire. We may update this Agreement and we may notify you of the change by email, by posting on the Site, or by updating the date posted below. Throughout this Agreement, the words "Catchafire," "us," "we," and "our", shall refer to our company Catchafire, Inc.

  • If you are an individual entering into this Agreement "you" refers to you the individual. If you are entering into this Agreement on behalf of an organization or company you represent and warrant that you have the authority to bind the organization or company to this Agreement, in this instance, "you" shall refer to the organization or company.

  • IMPORTANT: PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT DISPUTES YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY.

  • Catchafire offers a number of "Service(s)", including: a service for volunteers ("Volunteer Service"), a service for nonprofits and social enterprises ("Nonprofit Service"), a service that assists foundations, organizations, and enterprises in sponsoring non-profits ("Strategic Partnership Service") and a service that assists corporations and organizations in developing employee volunteering ("Talent Solutions Service"). Catchafire may offer additional services and revise any of the Services offered or the Site as needed.

  • Catchafire may offer features that enable video calls to be hosted on the Site, including functionality that captures audio during such calls, e.g., for transcription purposes (“Audio Capture Features”). Audio capture will only occur where at least one participant has enabled transcription and the other participant has received clear disclosure that audio is being captured. By agreeing to this Agreement you acknowledge that Catchafire may offer Audio Capture Features on video calls conducted through Catchafire’s Site. By enabling or continuing to participate in a call where audio capture is enabled, you acknowledge and agree that Catchafire may process the captured audio using artificial intelligence and machine learning technologies (“AI Processing”) for the purposes of (a) generating transcripts and summaries for participants, (b) quality assurance and improvement of the Services, (c) generating insights, summaries, or other derivative resources for Catchafire’s internal team, and (d) such other purposes as described in our Privacy Policy. You may disable audio capture at any time during a call; however, disabling audio capture shall not affect the lawfulness of any processing conducted prior to such action. Catchafire retains all rights in any insights, analyses, or derivative data generated through AI Processing, provided that such outputs shall not identify you personally except as permitted under our Privacy Policy. For the avoidance of doubt, Catchafire’s use of AI Processing is subject to applicable data protection and privacy laws.

  • Catchafire may derive and compile, whether manually or through automated means (including AI Processing), anonymized and aggregated data relating to the performance, operation, and use of the Site and Services (“Statistical Information”). Catchafire may use Statistical Information for its business purposes, including operations management, research and development, service improvement, and sharing with relevant parties, provided that such Statistical Information shall not personally identify you.

  • If you do not agree to the Agreement or the Privacy Policy, you must stop using our Site and Services immediately. As the need arises, Catchafire may make changes to the Agreement, and you must agree to any such changes before continuing to use our Site or Services.

What this means: You are entering into an Agreement with Catchafire that governs your use of our Site and any Services offered. We may make changes to this Agreement from time to time. It is your responsibility to review this Agreement periodically for changes.

1. ELIGIBILITY AND REGISTRATION
  • Minimum Age and Eligibility. You must be at least eighteen (18) years old to register for the Services. If you are at least eighteen (18) years of age but have not yet reached the age of majority in your state, province, or jurisdiction of residence, you represent and warrant that your parent or legal guardian has reviewed this Agreement and accepts it on your behalf; parents or legal guardians are responsible for the activities of their minor dependents while using the Site and Services. By registering for or using the Services, you represent and warrant that you meet the foregoing eligibility requirements.

  • Authorization. By registering to use the Nonprofit Service, Strategic Partnership Service, or Talent Solutions Service, you represent and warrant that you are an authorized employee or official representative of the registered nonprofit, social enterprise, company, or group. If you are not an authorized employee or official representative, you may not register for the Nonprofit Service, Strategic Partnership Service, or Talent Solutions Service. For the avoidance of doubt, this authorization requirement does not apply to individual volunteers registering for the Volunteer Service.

What this means: You must be at least 18 years old, and if you register for an organization you must be authorized to do so.

2. USE OF SITE AND SERVICES

When using our Site and Services, we have a couple of rules you’ll need to follow, you agree to comply with the following rules and restrictions:

  • Information Submitted. You are solely responsible for, and assume all liability regarding (a) the information and content you contribute to the Site and/or Services and (b) your interactions with other users through the Site and/or Services.

  • Risk Assumption and Precautions. You assume all risk when using the Site or Services, including but not limited to risks associated with any online and offline interactions with others.

  • Fees. You will promptly pay any fees associated with your use of the Site and/or Services as agreed upon with Catchafire (the “Service Fees”). Service Fees are payable and charged at the time of purchase and will be billed to the payment method you provide. Failure to pay Service Fees when due may result in suspension or termination of your access to the applicable Services. Unless otherwise set forth in the applicable invoice, all Service Fees are due and payable immediately upon receipt of Catchafire’s invoice.
  • Subscriptions and Renewal. The following payment and subscription terms apply only where you have elected to purchase a paid subscription through the Site or where an applicable order form or separate agreement expressly provides for payment. Where you purchase a subscription to the Services (“Subscription”), your Subscription will continue for the initial subscription period selected at the time of purchase (the “Initial Subscription Period”). At the end of the Initial Subscription Period, and any subsequent renewal period, your Subscription will automatically renew for successive periods of the same length (each a “Renewal Subscription Period,” and together with the Initial Subscription Period, the “Subscription Period”), unless you cancel your Subscription before it renews. You must cancel your Subscription before the start of the next Renewal Subscription Period to avoid being charged the Service Fees for such period. Upon cancellation, you will not receive a refund for Service Fees already paid for the then-current Subscription Period, and you will continue to receive the Services through the end of the Subscription period. It is your sole responsibility to monitor your account and manage your Subscription, including cancellations. Catchafire reserves the right to change its pricing terms for Service Fees at any time upon reasonable advance notice to you. Changes to pricing terms will not apply retroactively and will only take effect upon the commencement of the next Renewal Subscription Period following such notice. If you do not agree with the revised pricing, you may cancel your Subscription prior to the next renewal.
  • Payment Processing. To the extent any payment is due under this agreement, Catchafire may use third-party payment processors to process your payments (“Payment Processors”). You will provide all required payment information directly to the applicable Payment Processor. You represent and warrant that you have the legal right to use all payment methods associated with your account. You agree to pay all applicable taxes in connection with your use of the Site and Services, in addition to the Service Fees. All payments made are non-refundable and non-transferable except as expressly provided in this Agreement. 
  • Transaction Cancellation and Verification. Catchafire reserves the right to not process or to cancel any transaction if your payment method is declined, if Catchafire suspects fraud, or in other circumstances Catchafire deems appropriate in its sole discretion. Catchafire also reserves the right, in its sole discretion, to take steps to verify your identity in connection with any transaction, and you may be required to provide additional information to complete such verification. Catchafire will either not charge you or refund the charges for transactions that it does not process or cancels pursuant to this provision. 
  • Fee Disputes. If you have any concerns or objections regarding charges, you agree to raise them with Catchafire first and you agree not to cancel or reject any credit card or third-party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with Catchafire. Catchafire may institute a chargeback policy in the event that you or your financial institution does not honor a payment obligation. As part of such chargeback policy, Catchafire may, in its sole discretion, suspend, terminate, or otherwise limit your ability to use the Site or Services.
  • Future Functionality. You agree that your use of the Site and Services is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Catchafire regarding future functionality or features.
  • Reporting of Violations. You will promptly report to Catchafire any violation of the Agreement by others.
  • Third Party Content. Content available on the Site or as part of the Services may be supplied by other users of the Site and/or Services and by other third parties. Any content, services, offers, or other information expressed or made available by third parties are those of the respective author(s) or distributor(s) and not of Catchafire. Catchafire does not endorse or assume any responsibility for the accuracy or reliability of any content, opinion, advice, information, or statement made on the Site or as part of the Services.
  • Content Removal and Monitoring. Catchafire reserves the right, but has no obligation, to: (a) monitor, modify, or remove any information, user-to-user messages, or other content you submit to the Site and/or Services; (b) take any action with respect to content that Catchafire deems necessary or appropriate in its sole discretion, including reporting to law enforcement authorities; (c) disclose any content, your identity, or electronic communications to satisfy any law, regulation, or government request, or to protect the rights or property of Catchafire or any other person; and (d) terminate or suspend your access to all or part of the Site and/or Services for any or no reason, including any violation of this Agreement. Catchafire does not review your content before it is posted and cannot ensure prompt removal of objectionable content. Accordingly, Catchafire assumes no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party.
  • Restrictions. You will not use the Site and/or Services (including by providing content) in a manner that:
    • Violates or infringes the rights of Catchafire, other users, or any other party, including patent, trademark, trade secret, copyright, or other intellectual property rights, privacy rights, or publicity rights;
    • Promotes racism, bigotry, hatred, or harm of any kind against any group or individual;
    • Is intended to, may, or does harass, annoy, threaten, harm, or intimidate any other users of the Site or Services;
    • Reproduces, duplicates, copies, sells, resells, or exploits any portion of the Site or Services;
    • Is defamatory, inaccurate, abusive, obscene, profane, offensive, tortious, or otherwise objectionable;
    • Violates any local, state, national, or international law or regulation;
    • Promotes illegal or unlawful activities;
    • May defraud or deceive others;
    • Collects, stores, or disseminates personal information about any other user or third party without his/her permission;
    • Uses scripts, bots, or other automated technology to access the Site and/or Services;
    • Interferes with or disrupts the Site and/or Services or servers, computers, or networks connected to the Site and/or Services;
    • Uses the Site and/or Services for chain letter, junk mail, or spam email; 
    • Frames the Site, places pop-up windows over the Site, or affects the display of its pages without Catchafire’s prior written consent;
    • Reverse engineers, decompiles, disassembles, modifies, adapts, translates, or creates derivative works based on any portion of the Site or Services, or removes any copyright, trademark, or other proprietary rights notices contained in or on the Site or Services;
    • Accesses or uses the Site and/or Services for the purpose of creating a product or service that is competitive with any of Catchafire’s products or Services; or
    • Creates user accounts by automated means or under false or fraudulent pretenses.
  • No False Information. You will not provide inaccurate or false information to Catchafire, any user, or others.
  • Registration and Profile. You may be required to register and maintain a profile in connection with your use of the Site and/or Services. You agree to submit accurate and truthful information during registration and maintain the accuracy of such information at all times. You may be required to create a username and password. You acknowledge that Catchafire relies on the username and password format to confirm whether users accessing and using the Site and Services are authorized to do so. You are solely responsible for keeping your password secure, for preventing unauthorized access to your account, and for any and all activity that occurs under your account. It is your sole responsibility to (a) control the dissemination and use of your username and password, and (b) authorize, monitor, and control access to and use of your account and password. Catchafire strongly recommends that you use a complex password, which should be kept secure at all times, and that you change your password regularly. You shall notify Catchafire immediately if you suspect or become aware that your account is being used without authorization or of any other breach of security. Catchafire will not be liable for any loss or damage arising from your failure to comply with this provision.  If you wish to change or reset your password, or cancel and remove your account, please contact Catchafire at help@catchafire.org. If you cancel or remove your account, your account will terminate within a reasonable time following your request, and from the date of such termination you will no longer be able to access your account.
  • No Advertising or Commercial Solicitation. You agree not to advertise or solicit any user to buy or sell any products or services through the Site and/or Services without Catchafire’s prior written consent. You agree not to use any information obtained from the Site and/or Services in order to contact, advertise to, solicit, make offers to, or sell to any user without their prior explicit consent.
  • Privacy. You have read, understood, and consented to our Privacy Policy, and by using the Site and/or Services agree to abide by the Privacy Policy. The Privacy Policy describes, among other things, how Catchafire collects, uses, stores, and discloses your personal information, including in connection with any Recording Features and AI Processing (each as described herein).

What this means: There are a number of rules you must follow while using our Site and Services.

3. LICENSE TO POSTED CONTENT

As between you and Catchafire, you retain ownership of any information or content you posted to the Site or through the Services. However, by posting information or content to the Site, you automatically grant, and you represent and warrant that you have the right to grant, to Catchafire, an irrevocable, perpetual, non-exclusive, royalty-free, fully-paid, transferable, assignable, worldwide license to use, reproduce, publicly perform, publicly display, distribute, prepare derivative works of, incorporate into other works, and otherwise exploit such information and content, and to grant and authorize sub-licenses of the foregoing, in connection with the Site, Services, and Catchafire’s business. Any content you post on or through the Site or Services will be considered non-confidential and non-proprietary. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to your content. Catchafire is not and shall not be under any obligation to: (a) maintain your content in confidence; (b) pay you any compensation for your content; (c) display or accept your content; or (d) respond to your content.

What this means: Any information you submit to us is owned by you, but you give us a license to use that information.

4. INTELLECTUAL PROPERTY OWNERSHIP
  • All content on the Site and Services, including text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, information, code, and software, and the selection and arrangement thereof (collectively, the “Catchafire Content”), is owned by Catchafire, its content providers, or its licensors, and is protected by copyright, trademark, and other applicable intellectual property laws. Your access to and use of the Site and Services does not grant you any license or right to use any Catchafire Content, copyrighted works, trademark, logo, or service mark displayed on the Site, except as expressly set forth in this Agreement. All rights not expressly granted herein are reserved by Catchafire.

  • Any feedback, comments, ideas, proposals, or suggestions you submit to Catchafire concerning the Site or Services, whether online, by email, by postal mail, or otherwise (“Feedback”), shall be non-confidential. You represent and warrant: (a) that you have the right to disclose the Feedback; (b) that the Feedback does not violate the rights of any other person or entity, including intellectual property rights; and (c) that your Feedback does not contain the confidential or proprietary information of any third party. By submitting Feedback, you further: (i) acknowledge that Catchafire may have something similar to the Feedback already under consideration or in development; and (ii) grant to Catchafire an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, make, have made, incorporate into the Site and Services, modify, copy, display, perform, distribute, prepare derivative works of, publish, and sublicense the Feedback, without any credit or compensation to you. This Feedback provision shall survive any termination of your account, this Agreement, or any aspect of the Site or Services.

What this means: All content on the Site and Services belongs to Catchafire or its licensors. Any feedback you provide to us can be used by Catchafire for free.

5. DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”)
  • If you believe that content on the Site or Services infringes your copyright, you may submit a written notice pursuant to the Digital Millennium Copyright Act (“DMCA”) to Catchafire at help@catchafire.org. Your notice must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the allegedly infringing material and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner. Catchafire reserves the right to remove any content that allegedly infringes another party's intellectual property rights.

  • If you believe that content removed or disabled pursuant to a DMCA notice is not infringing, or that you have authorization from the copyright owner, the copyright owner's agent, or pursuant to law, to use the material, you may submit a counter-notification to Catchafire at help@catchafire.org containing: (a) your physical or electronic signature; (b) identification of the material that has been removed or disabled and the location at which it appeared before removal; (c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and (d) your name, address, telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the U.S. District Court for the Southern District of New York), and that you will accept service of process from the person who provided the original DMCA notification. Upon receipt of a valid counter-notification, Catchafire will generally restore the removed content unless the original complainant files a court action seeking to restrain the allegedly infringing activity. Any person who knowingly materially misrepresents that content is infringing, or that content was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees. Catchafire reserves the right to remove any content that allegedly infringes another party's intellectual property rights and to restrict or terminate the accounts of users who are repeat infringers.

What this means: If you believe content on our Site infringes your copyright, you can submit a DMCA notice. If your content was removed and you believe it was done in error, you can submit a counter-notification.

6. THIRD PARTIES

Our Site and Services may contain links to or integrations with third-party websites, tools, products, or resources over which Catchafire has no control. Catchafire does not endorse, screen, monitor, or assume any responsibility for the content, accuracy, policies, or practices of any third-party websites or resources. You acknowledge and agree that Catchafire provides access to such third-party materials, websites, tools, and resources “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Catchafire shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or resources. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

What this means: Third party links may be accessible through our Site, please use caution when visiting any third party sites.

7. INDEMNITY

You agree to defend, indemnify and hold harmless Catchafire, its parent corporation, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorneys' fees) arising from:

  • Your use of and access to the Site or Services;

  • Your violation of any term of this Agreement or your violation of any applicable law or regulation;

  • Any claim that your actions or actions using your account harmed a third party; or

  • Any actual or alleged infringement or misappropriation of any intellectual property or other proprietary right of any third party.

Catchafire reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Catchafire in asserting any available defenses. In the event of a claim such as one described in this paragraph, we may elect to settle with the party or parties making the claim and you shall be liable for the damages as though we had proceeded with a trial. You agree that the provisions in this section will survive any termination of your account, this Agreement, or your access to the Site or Services.

What this means: You agree to indemnify us for your use of the Site and Services and for any claims that your actions harmed a third party.

8. DISCLAIMERS AND LIMITATIONS OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF CATCHAFIRE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED.

THE SITE AND SERVICES ARE MADE AVAILABLE TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU UNDERSTAND AND AGREE THAT THERE ARE RISKS IN USING THE SITE AND/OR SERVICES AND YOUR USE OF THE SITE AND/OR SERVICES IS SOLELY AT YOUR OWN DISCRETION AND RISK.

CATCHAFIRE AND ITS AFFILIATES MAKE NO CLAIMS OR PROMISES ABOUT THE CONDUCT OF OTHERS. ACCORDINGLY, CATCHAFIRE AND ITS AFFILIATES ARE NOT LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THEIR ACTIONS.

CATCHAFIRE AND ITS AFFILIATES MAKE NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY, RELIABILITY, OR LEGALITY OF ANY USER-PROVIDED CONTENT OR CONTENT PROVIDED BY THIRD PARTIES, INCLUDING BUT NOT LIMITED TO, THE VOLUNTEER OR NONPROFIT RATINGS AND REVIEWS, THE SKILLS AND ABILITIES OF THE VOLUNTEERS, OR THE VOLUNTEER OPPORTUNITIES. ACCORDINGLY, CATCHAFIRE IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM RELIANCE ON USER-PROVIDED CONTENT OR CONTENT PROVIDED BY THIRD PARTIES. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL INFORMATION YOU ACCESS OR OBTAIN THROUGH THE SITE AND/OR SERVICES.

CATCHAFIRE IS NOT INVOLVED IN ANY RELATIONSHIPS BETWEEN USERS. CATCHAFIRE CANNOT GUARANTEE A SUCCESSFUL OR SATISFACTORY OUTCOME OF ANY PROJECT OR ENDEAVOR INITIATED WITH ANOTHER USER. IF YOU HAVE A DISPUTE WITH ANOTHER USER, YOU AGREE THAT CATCHAFIRE IS NOT REQUIRED TO ASSIST YOU IN THE DISPUTE.

CATCHAFIRE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES AND THE SITE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CATCHAFIRE MAKES NO WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, OR WILL BE TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE, VIRUS-FREE OR ERROR-FREE, OR THAT THE RESULTS OBTAINED BY USE OF THE SITE AND/OR SERVICES WILL BE ACCURATE OR RELIABLE. 

YOU UNDERSTAND AND AGREE THAT YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY WITH RESPECT TO ANY DEFECT IN OR DISSATISFACTION WITH THE SITE AND/OR SERVICES OR ANY OTHER GRIEVANCE SHALL BE YOUR DISCONTINUATION OF ACCESS TO, OR USE OF THE SITE AND/OR SERVICES.

CATCHAFIRE'S MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE SITE AND/OR SERVICES OR THIS AGREEMENT ARE LIMITED TO $200.

CATCHAFIRE DISCLAIMS ALL LIABILITY FOR, AND YOU HEREBY AGREE THAT CATCHAFIRE SHALL NOT BE LIABLE FOR ANY (1) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (2) LOSS OF PROFITS, REVENUES, FINANCIAL LOSSES, OR LOSS OF BUSINESS OR BUSINESS OPPORTUNITIES, (3) LOSS OF OR DAMAGE TO REPUTATION OR GOODWILL OF YOU OR ANY THIRD PARTY, (4) LOSS OF INFORMATION OR DATA, (5) USE, INABILITY TO USE, INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SITE AND/OR SERVICES, (6) LINK PROVIDED IN CONNECTION WITH THE SITE AND/OR SERVICES, (7) DELETION, MISDELIVERY, FAILURE, OR UNTIMELINESS IN POSTING OR STORING ANY INFORMATION, OR (8) MATTERS OTHERWISE RELATED TO YOUR USE OF THE SITE AND/OR SERVICES, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF CATCHAFIRE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

What this means: Our Site and Services are offered as-is and we limit our liability as much as legally allowed. Please read the whole section as the provisions may affect your rights.

9. TERM AND TERMINATION

This Agreement becomes effective once you use our Site or register for our Service, and will remain in effect until this Agreement is terminated by either you or us. If you wish to terminate your account, send us an email at help@catchafire.org. We reserve the right to terminate or suspend your access to the Site and/or Services, or your account, at any time, with or without cause, and with or without notice, including if: (a) you fail, or we suspect that you have failed, to comply with any term or provision of this Agreement; (b) there is a regulatory or statutory change limiting our ability to provide the Site or Services; or (c) for any other reason in our sole discretion. Upon termination, all rights granted to you hereunder will automatically terminate and you must immediately cease all use of the Site and Services. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement. Provisions that, by their nature, should survive termination of this Agreement shall survive termination, including, without limitation, any obligation you have to indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and the dispute resolution provisions herein.

What this means: This Agreement becomes effective once you begin using our Site or Services.

10. SPECIFIC TERMS CONTROLLING THE VOLUNTEER SERVICE
  • Continued Use. If you complete a volunteer project, you agree not to engage the same nonprofit organization in subsequent volunteer projects without first making a best effort to use Catchafire to find a volunteer project with that nonprofit organization.

  • No Guarantees. The Volunteer Service does not guarantee a volunteer match or placement.

  • Cancellation. You agree to notify Catchafire immediately in writing by emailing help@catchafire.org if you need to terminate your volunteer project for any reason. If you do not notify us and fail to complete such project, we reserve the right to terminate your account.
  • Volunteer Service Policies. You agree to abide by all other Catchafire policies and Agreements regarding your Volunteer Service.

What this means: When you use our Volunteer Service there will be specific guidelines controlling your use of the Volunteer Service.

11. SPECIFIC TERMS CONTROLLING THE NONPROFIT SERVICE
  • Continued Use. If you complete a volunteer project with a volunteer, you agree not to engage the same volunteer in subsequent volunteer projects without first making a best effort to use Catchafire to engage that volunteer for a volunteer project.

  • No Guarantees. The Nonprofit Service does not guarantee a volunteer match or placement.

  • Cancellation. If you wish to cancel the Nonprofit Service, you must notify us at help@catchafire.org. We may suspend or terminate your account at the time of cancellation.

  • Nonprofit Service Policies. You agree to abide by Catchafire’s policies regarding the Nonprofit Service, including payment terms and obligations.

What this means: When you use our Nonprofit Service there will be specific guidelines controlling your use of the Nonprofit Service.

12. SPECIFIC TERMS CONTROLLING THE TALENT SOLUTIONS SERVICE
  • No Guarantees. The Talent Solutions Service does not guarantee volunteer matches or placements.

  • Reporting Accuracy. You agree that the accuracy of data reported to you through the Site or Services represents a reasonable effort and are not guaranteed to be completely accurate. You agree that Catchafire will not be liable for any damages arising from use or reliance on the data.

  • Notification of Changes. You agree to notify Catchafire of any changes that may affect Catchafire, others, or your use of the Site or Services, such as the departure of a volunteer from your group.

  • Talent Solutions Service Policies. You agree to abide by Catchafire’s policies regarding the Talent Solutions Service.

What this means: When you use our Talent Solutions Service there will be specific guidelines controlling your use of the Talent Solutions Service.

13. SPECIFIC TERMS CONTROLLING THE STRATEGIC PARTNERSHIPS SERVICE
  • No Guarantees. The Strategic Partnership Service does not guarantee volunteer matches or placements.

  • Reporting Accuracy. You agree that the accuracy of data reported to you through the Site or Services represents a reasonable effort and are not guaranteed to be completely accurate. You agree that Catchafire will not be liable for any damages arising from use or reliance on the data.

  • Notification of Changes. You agree to notify Catchafire of any changes that may affect Catchafire, others, or your use of the Site or Services, such as the departure of a volunteer from your group.

  • Strategic Partnership Service Policies. You agree to abide by Catchafire’s policies regarding the Strategic Partnership Service.

What this means: When you use our Strategic Partnership Service there will be specific guidelines controlling your use of the Strategic Partnership Service.

14. DISPUTE RESOLUTION
  • You and Catchafire agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the use of the Site or Services (collectively, “Disputes" and each, a "Dispute") shall be resolved exclusively by binding, individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with the AAA Consumer Arbitration Rules (“AAA Rules”) then in effect, except as modified herein. The U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration shall be conducted by a single arbitrator, and shall take place remotely or, if an in-person hearing is required, in New York County, New York. The language to be used in the arbitration will be English. The arbitrator shall issue a decision in writing, briefly explaining the reasons therefor, and may award any relief that a court of competent jurisdiction could award, consistent with the limitations set forth in this Agreement. The arbitrator shall have no power to amend or supplement this Agreement or to award damages other than as permitted herein. Any award rendered by the arbitrator shall be final and binding on the parties and may be confirmed by the judgment of a court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees in connection with the arbitration, and filing and administration fees shall be governed by the AAA Rules. This arbitration provision shall survive termination of this Agreement.

  • Notwithstanding the foregoing, either party may: (a) bring an individual action in small claims court of competent jurisdiction; or (b) seek injunctive or other equitable relief in a court of competent jurisdiction.
  • This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. To the extent any Dispute is not subject to arbitration as set forth herein, you and Catchafire agree to submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.
  • YOU AND CATCHAFIRE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU ACKNOWLEDGE AND AGREE THAT YOU AND CATCHAFIRE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS DISPUTE RESOLUTION SECTION SHALL BE NULL AND VOID.

What this means: Any disputes between you and Catchafire will be resolved through binding individual arbitration, not in court or through a class action. You are waiving your right to a jury trial.

15. GENERAL TERMS
  • The Site and any Services may be modified, updated, interrupted, suspended, or discontinued at any time without notice to you or liability to Catchafire. If you object to any modifications, your sole recourse is to stop using the Site or Services. Continued use of the Site or Services following modifications shall indicate your acknowledgement of such modifications and agreement to use the Site and Services as modified.

  • You must provide all equipment and software necessary to access and use the Site and Services. You are solely responsible for any fees, including internet connection or mobile fees, that you incur when accessing the Site or Services.

  • This Agreement and Catchafire’s Privacy Policy contain the entire agreement between you and Catchafire regarding the use of the Site and Services, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Catchafire. Notwithstanding the foregoing, your use of the Services may be subject to other agreements entered into between you and Catchafire. 
  • In the event that any provision of this Agreement is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from this Agreement; such determination shall not affect the validity and enforceability of any remaining provisions. Any ambiguities in the interpretation of this Agreement shall not be construed against the drafting party.
  • No delay or omission by Catchafire in exercising any right or remedy under this Agreement shall impair such right or remedy or be construed as a waiver thereof. Any single or partial exercise of a right or remedy shall not preclude further exercise of such right or remedy. No waiver by Catchafire shall be valid unless made in writing and signed by an authorized representative of Catchafire.
  • You may not assign or transfer this Agreement or any of your rights or obligations hereunder without Catchafire's prior written consent. Catchafire may assign or transfer this Agreement or delegate any or all of its rights and obligations hereunder without notice to you.
  • When you visit the Site, register for the Services, or send us emails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically, including via email, phone calls, text messages, chatbots, or notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing. Catchafire reserves the right to take such action as it in its sole discretion deems appropriate in respect of any communication which contains threatening, abusive, malicious, obscene, defamatory, or otherwise illegal or inappropriate material. 
  • Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Catchafire must be addressed to our agent for notice and sent via email to: help@catchafire.org. California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
  • The headings used in this Agreement are included for convenience only and will not limit or otherwise affect this Agreement. The word “including" (in its various forms) means "including without limitation." The "What It Means" clarifiers are only intended to help assist in the readability of this Agreement. The "What It Means" provisions are not part of the Agreement, are not intended to clarify or assist in interpreting any provision in this Agreement, and do not impart any binding or contractual obligations or responsibilities to either party.

What this means: This section contains important general provisions, including assignment, waiver, and severability terms that apply to the entire Agreement.

Last Updated: November 2, 2026